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It means exactly what it says and no more: that soul cannot be reached right now, and messaging them is locked.
It looks the same whether someone paused their account, left, or the pair of you can no longer interact. We keep it vague on purpose. The details are that soul's private business, just as your own account choices are never announced to others.
Your conversation history stays yours and remains visible. If the soul becomes available again, the thread unlocks on its own.
The matcher runs regularly through the day and pairs souls one to one. Automatic matches arrive one at a time, never more than one in a rolling 24 hours.
Your Soul Search preferences show which filters the matcher reads today.
A new match arrives as a card: the soul's Soulie avatar, their Soul ID, a hook quote, their earned badges and a few answer highlights. Never a name,...
The matcher runs regularly through the day, and automatic matches arrive one at a time, never more than one in a rolling 24 hours. So a quiet stretch...